(NewsMadura) — It has been a strange year for the airline industry, with many airlines grounding planes for a significant part of 2020.
“Qatar Airways has always been high on our rankings, winning several awards such as Best Business Class, but it was the airline’s commitment to keeping its route network largely open that drew praise and votes from the judges,” said Thomas.
Thomas also points to the airline’s repatriation flights and its commitment to making the pandemic flying experience as safe as possible.
Qatar Airways is AirlineRatings.com’s best airline for 2021.
AirlineRatings.com typically announces its top airlines in November, in anticipation of the coming year. The pandemic forced the aviation safety and product rating agency to turn things around.
“We pushed the announcement from 2021 to 2021 due to the chaos of Covid and we wanted to see how the industry would handle the pandemic over a longer period of time before making selections,” explains Thomas.
Usually, profitability is one of the most important factors judged by judges as they rank the best airlines, but due to the major financial impact of Covid-19 on the airline industry, finances were not taken into account this year.
“We had to drop that this year because almost all airlines lose money,” says Thomas.
Last year’s winner, Air New Zealand, is this year’s number two.
Emirates based in Dubai is number five.
In addition to the top 20 ranking, AirlineRatings.com also awarded additional prizes for airline offers, including for best first class (Singapore Airlines), best cabin crew (Virgin Australia) and best airport lounges (Qantas).
Meanwhile, budget airline EasyJet won the prize for best low-cost airline for Europe, while Jetstar won in Asia/Pacific and Southwest in America.
AirlineRatings.com’s 20 Best Airlines for 2021
1. Qatar Airways
2. Air New Zealand
3. Singapore Airlines
6. Cathay Pacific
7. Virgin Atlantic
8. United Airlines
9. EVA Air
10. British Airways
14. Japan Airlines
16. Hawaiian Airlines
17. Alaska Airlines
18. Virgin Australia
19. Delta Air Lines
20. Etihad Airways